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DATA & AI SERVICES

Secure AI
Without Compromise

Deploy Microsoft 365 Copilot and AI-powered tools with confidence. We combine Microsoft Purview and Defender to prevent oversharing, block shadow AI, and ensure your data remains secure—before, during, and after AI adoption.

Data & AI Security
40%
Reduction in L1 Support Tickets
78%
Faster Issue Resolution
93%
Less Time Documenting
100%
AI Usage Visibility

Comprehensive AI Security

From Copilot deployment to shadow AI prevention, we deliver end-to-end data security and governance for AI adoption.

Secure AI Adoption

Zero Trust AI Architecture

Deploy Microsoft 365 Copilot with confidence using Microsoft Purview and Defender to prevent oversharing, protect sensitive data, and maintain compliance. We align with ASD's Essential Eight blueprint to ensure your AI implementation meets government security standards.

  • Copilot Readiness Assessment
  • Data Security Posture Management (DSPM)
  • Oversharing Prevention & Controls
  • Essential Eight ML3 Compliance

Shadow AI Detection & Prevention

Automated Governance

Automatically discover and control unsanctioned AI applications across your organization. Using Defender for Cloud Apps, we identify risky generative AI tools and enforce policies to protect your data from unauthorized AI usage.

  • Cloud App Discovery for AI Tools
  • Automated Policy Enforcement
  • Risk-Based App Blocking
  • 31,000+ App Catalog Monitoring

AI Usage Policy & Governance

Policy-Driven Security

Establish clear frameworks for responsible AI usage with comprehensive policies that balance innovation with security. We help you define acceptable use, data handling requirements, and compliance obligations for AI tools.

  • AI Usage Policy Development
  • Compliance Framework Alignment
  • Risk Management Processes
  • Continuous Monitoring & Auditing

AI-Powered Service Desk

78% Faster Resolution

Transform support operations with AI-driven ticket triage and automated responses. Our Microsoft Teams-integrated service desk uses Thread's Magic Agent to gather context, deflect routine tickets, and accelerate resolution times by 78%.

  • AI Chat Triage (Thread)
  • Automated Context Gathering
  • HaloPSA Integration
  • 40% Reduction in L1 Tickets

Process Intelligence & Documentation

10M+ Workflows Documented

Capture and optimize workflows automatically with Scribe AI. Build comprehensive SOPs, training materials, and tribal knowledge repositories that ensure consistency and accelerate onboarding—reducing documentation time by 93%.

  • Automated Workflow Capture
  • AI-Generated Documentation
  • Standard Operating Procedures
  • Tribal Knowledge Preservation

Data Security for AI

Enterprise Data Protection

Protect sensitive information before it reaches AI systems. We combine Microsoft Purview DLP, sensitivity labels, and SharePoint Advanced Management to ensure Copilot and other AI tools respect your data governance policies.

  • Data Loss Prevention (DLP)
  • Sensitivity Label Enforcement
  • SharePoint Access Governance
  • Restricted Content Discovery

Our Security-First Approach

AI adoption without proper security controls creates unacceptable risk. We ensure data protection is built in from day one.

Prevent Oversharing Before Copilot

Most organizations have oversharing issues that would expose sensitive data through AI. We use Microsoft Purview's Data Security Posture Management to identify sites with broad permissions, apply restricted content discovery, and implement sensitivity labels—ensuring data is secured before enabling Copilot.

Block Unsanctioned AI Automatically

Shadow AI is the evolution of shadow IT with significantly greater risk. We configure Defender for Cloud Apps to automatically detect and block generative AI applications based on risk scores, protecting your data from unauthorized AI tools without manual intervention.

Establish AI Governance Frameworks

Successful AI adoption requires clear policies and guardrails. We help you develop comprehensive AI usage policies aligned with ASD guidelines, including acceptable use, data handling requirements, incident response procedures, and compliance obligations.

Continuous Monitoring & Optimization

AI security isn't a one-time project. We provide ongoing monitoring through Purview Activity Explorer, insider risk management, and communication compliance—detecting risky AI usage patterns and ensuring policies adapt as threats evolve.

AI at CSP Global

We don't just advise on AI, we use it daily to supercharge our team and deliver exceptional service to our clients.

Thread AI Service Desk

GetThread

Our Microsoft Teams-integrated AI service desk eliminates 40% of first-level support tickets through intelligent triage and automated responses.

5x faster response, 78% better resolution time

How we use it: First-level support context gathering, AI-powered responses, seamless HaloPSA integration for rapid transfer to human agents when needed.

Scribe Process Documentation

Scribe AI

Every team member follows strict SOPs with AI-generated documentation that captures workflows, tribal knowledge, and best practices automatically.

93% reduction in documentation time

How we use it: Standard operating procedures, customer-specific knowledge bases, incident response playbooks, and AI usage policies—all documented automatically as work happens.

Microsoft Purview DSPM

Microsoft Purview

Complete visibility into AI usage across the organization with automated risk assessments and one-click policy deployment.

100% visibility into AI data interactions

How we use it: Data risk assessments, oversharing detection, sensitivity labeling, and DLP policies that prevent Copilot from accessing restricted content.

Defender for Cloud Apps

Microsoft Defender

Automated discovery and blocking of unsanctioned AI applications based on risk scores and organizational policies.

Automatic protection against Shadow AI

How we use it: Real-time detection of generative AI app usage, automated policy enforcement, and integration with Defender for Endpoint to block risky applications.

Implementation Roadmap

Our proven four-phase approach ensures secure AI adoption with measurable outcomes at every stage.

01

Assessment & Discovery

Comprehensive evaluation of your data estate, current AI usage (sanctioned and shadow), oversharing risks, and compliance gaps.

Key Deliverables:

  • Data Security Posture Report
  • Shadow AI Discovery Analysis
  • Oversharing Risk Assessment
  • Copilot Readiness Score
02

Policy & Governance

Develop comprehensive AI usage policies, governance frameworks, and technical controls aligned with Essential Eight and organizational requirements.

Key Deliverables:

  • AI Usage Policy Framework
  • Technical Control Implementation
  • DLP & Sensitivity Label Strategy
  • Incident Response Procedures
03

Secure Deployment

Roll out Microsoft 365 Copilot and AI-powered tools with proper security controls, monitoring, and governance in place.

Key Deliverables:

  • Copilot Pilot Deployment
  • Purview Policy Configuration
  • Defender Integration Setup
  • User Training & Documentation
04

Optimize & Scale

Continuous monitoring, policy refinement, and expansion of AI capabilities based on usage patterns and business outcomes.

Key Deliverables:

  • Monthly Security Reviews
  • Policy Optimization Reports
  • AI ROI Measurement
  • Expanded AI Tool Adoption

Enterprise-Grade Technology

Built on Microsoft's comprehensive security and AI platform with best-in-class third-party integrations.

Microsoft Purview

DSPM for AI, DLP, sensitivity labels, insider risk management, and compliance controls

Microsoft Defender

Cloud Apps discovery, endpoint protection, and automated app blocking for Shadow AI

AI-Powered Tools

Thread for service desk, Scribe for documentation, integrated with HaloPSA

GOVERNMENT SECURITY ALIGNMENT

ASD Blueprint Compliance

Our data security approach aligns with the Australian Signals Directorate's recommended blueprint for cloud security, ensuring your AI deployment meets government standards and Essential Eight requirements.

Essential Eight ML2 Compliance

Application Control, Patch Management, MFA, and more

CLIENT SUCCESS

"CSP helped us improve IT efficiency when it comes to managing devices and data across the entire group, as well as adopt a more robust risk management culture."

IT Manager

Agostino Group

Ready to Deploy AI Securely?

Let's discuss how CSP Global can help you adopt Microsoft 365 Copilot and other AI tools with comprehensive data security, governance, and compliance controls.

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