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MANAGED IT SERVICES

Enterprise IT
Without the Enterprise Cost

Comprehensive managed services designed for growth-focused organizations. From service desk to cybersecurity, cloud infrastructure to AI enablement—we deliver uncommonly personal services, backed by enterprise-grade expertise.

40%
Reduction in L1 Support Tickets
24/7
Monitoring & Response
99.9%
Service Availability
3000+
Managed Endpoints

Comprehensive Service Portfolio

Six core service pillars delivering end-to-end technology management for modern organizations. From day-to-day support to strategic initiatives, we've got you covered.

Service Desk

40% Reduction in L1 Tickets

Our Microsoft Teams-integrated service desk eliminates 40% of first-level support requirements and significantly increases customer satisfaction. HaloPSA powers our ticketing and executive reporting.

  • Teams-Native Support Experience
  • AI-Powered Ticket Deflection
  • SLA & Asset Reporting
  • Remote Support Anywhere in Australia

Cybersecurity

24/7/365 Security Operations

24/7/365 managed detection and response included as part of our service. Enterprise-grade security at a fraction of the cost, making robust cyber protection affordable for SMEs.

  • 24/7 MDR & Threat Hunting
  • ThreatLocker Application Control
  • Essential Eight ML2 Compliance
  • Incident Response & Containment

Cloud & Infrastructure

Microsoft Gold Partner

Drive cloud strategies that work for your business with expert delivery. From Azure Virtual Desktop to AI workloads, we architect solutions that scale with your ambitions.

  • Azure Virtual Desktop (AVD)
  • Cloud Migration & Optimization
  • Azure AI Infrastructure
  • Hybrid Cloud Architecture

Data & Gen AI

AI-Ready Infrastructure

Unlock the potential of Generative AI without sacrificing security. Data Security Posture Management is the foundation of success for AI-driven organizations.

  • Microsoft Copilot Deployment
  • Data Security Posture Management
  • AI Governance & Compliance
  • Secure AI Implementation

Networking

Enterprise Connectivity

Top-tier internet and Wi-Fi services with enterprise-grade connectivity, complete visibility, and maximum uptime. Your network is the foundation of everything else.

  • Enterprise SD-WAN
  • Managed Wi-Fi Solutions
  • Network Monitoring & Analytics
  • 99.9% Uptime SLA

Hardware & Software

Trusted Partnerships

Our reseller partnerships ensure you get expert sales advice whenever you need it. Access enterprise pricing and white-glove procurement services.

  • Enterprise Hardware Sourcing
  • Microsoft CSP Licensing
  • Software Asset Management
  • Vendor Management

Platform & Technology Excellence

Built on enterprise-grade platforms with AI-powered automation and seamless integration into your existing workflows.

HaloPSA Ticketing & Reporting

Enterprise-grade PSA platform delivering SLA tracking, asset management, risk registers, and executive dashboards. Automated workflows drive efficiency and strict change management ensures stability.

Microsoft Teams Integration

Our custom Teams-integrated service desk brings support directly into your workflow. No separate portals, no context switching—just seamless, efficient service delivery.

AI-Powered Automation

Intelligent ticket deflection, automated remediation, and smart routing reduce response times and improve first-contact resolution rates across the board.

Proactive Monitoring

24/7/365 monitoring across endpoints, networks, cloud workloads, and security systems. We identify and resolve issues before they impact your business.

The CSP Difference

We don't just manage technology—we partner with you to drive business outcomes through strategic IT leadership and execution.

Uncommonly Personal Service

We're not a faceless MSSP. Every client receives tailored solutions designed for their unique requirements, with a dedicated account team that knows your business inside and out.

Microsoft & Security Expertise

As a Microsoft Gold Partner and Australia's leading ThreatLocker reseller, we combine deep platform expertise with industry-leading security to deliver comprehensive protection.

Transparent Reporting

Real-time dashboards, monthly reviews, and quarterly business reviews keep you informed. We track SLAs, assets, risks, and outcomes—no surprises, just results.

Strategic Technology Guidance

Technology should enable your business, not complicate it. Our architects and consultants help you make informed decisions aligned with your business objectives.

Service Delivery Framework

Our structured approach ensures consistent, high-quality service delivery with complete transparency and accountability.

Proactive

Continuous monitoring, automated remediation, and proactive issue resolution before business impact

Strategic

Quarterly business reviews, technology roadmaps, and strategic guidance aligned with business goals

Secure

Security-first approach with 24/7 MDR, compliance frameworks, and risk management built into everything

Transparent Reporting

SLA & Performance Metrics

Real-time dashboards tracking response times, resolution rates, and service availability. We meet or exceed our commitments—every time.

Asset Management

Complete visibility into your IT estate with automated discovery, lifecycle tracking, and compliance reporting across hardware, software, and cloud assets.

Risk Register & Compliance

Proactive risk identification, tracking, and mitigation planning. Essential Eight maturity assessments and compliance reporting keep you audit-ready.

Executive Dashboards

Board-ready reporting with KPIs, trends, and insights. Technology metrics translated into business outcomes that matter to leadership.

Industries We Serve

Deep expertise across regulated and high-security sectors with tailored compliance and security frameworks.

Education

Finance

Healthcare

Legal

Manufacturing

Defense Contracting

Professional Services

Not-for-Profit

CLIENT SUCCESS

"We now feel far more secure knowing all our assets are protected and visible under one roof. CSP helped us improve IT efficiency and adopt a more robust risk management culture."

IT Manager

Agostino Group

Getting Started

01

Discovery Call

We learn about your business, challenges, and technology goals

02

Assessment & Proposal

Comprehensive IT and security assessment with tailored service proposal

03

Seamless Onboarding

Structured transition with minimal disruption to your operations

Ready to experience uncommonly personal managed services?

Ready to Transform Your IT Operations?

Let's discuss how CSP Global's managed services can eliminate complexity, reduce costs, and accelerate your business objectives.

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